cbagi Privacy Policy
Your personal information is completely safe with us. Learn how cbagi collects, stores, and uses your information.
Introduction
cbagi is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how cbagi collects, uses, stores, and protects your personal information.
By using our website or services, you will be considered to have agreed to this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.
cbagi commits that your personal information will never be sold to third parties. We use your information solely for the purpose of providing services.
What Information We Collect
cbagi may collect the following types of information:
2.1 Information Provided Directly
- Full name and date of birth
- Email address
- Banking or payment method details (bKash, Nagad, Rocket, or bank account)
- National ID or passport number (for identity verification)
- Messages and contact information provided via live chat
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type and version
- Website browsing activity and click data
- Login and logout times and session information
- Gaming activity and transaction history
2.3 Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies help improve your browsing experience and remember your preferences. You can disable cookies from your browser settings at any time, though this may limit some functionality.
Purpose of Information Use
cbagi uses your personal information for the following purposes:
- Account Management: To handle registration, login, and account security.
- Identity Verification: To prevent fraud and maintain a safe environment.
- Financial Transactions: To process deposits and withdrawals and verify payments.
- Customer Support: To resolve your issues and provide assistance.
- Responsible Gaming: To identify problematic gaming behaviour and provide support.
- Promotional Communication: To inform you about bonuses and offers with your consent.
- Platform Improvement: To improve service quality and add new features.
- Legal Compliance: To meet applicable legal obligations.
Information Sharing and Disclosure
cbagi generally does not share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
4.1 Service Providers
Necessary information may be shared with payment processors, technology partners, and game providers who help keep our services running. These partners are required to comply with our privacy standards.
4.2 Legal Obligations
If information must be disclosed through a court order, government directive, or other legal process, cbagi will be required to comply with the law.
4.3 Fraud Prevention
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activity.
4.4 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new ownership entity. You will be notified in advance and the standards of this privacy policy will be maintained.
Data Security Measures
cbagi uses industry-standard security technologies to protect your personal information:
- SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Secure Servers: Your information is stored in secure data centres.
- Access Control: Only authorised staff can view your information.
- Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
- Two-Factor Authentication: For additional security on your account.
Even so, no method on the internet is 100% secure. We strive to ensure maximum security, but cannot fully guarantee against unauthorised access. It is your responsibility to keep your password secure and to report any suspicious activity to us.
Data Retention Period
cbagi retains your personal information only for as long as it is necessary. Generally:
- Information for active accounts is retained for as long as the account remains open.
- Even after an account is closed, some information may be kept for a defined period for legal reasons.
- Records of financial transactions are retained for the period required by law.
- Customer support conversations are retained for a limited period.
After the required period, your information will be securely deleted or anonymised.
Your Rights
As a cbagi user, you enjoy the following rights:
7.1 Right to Access Information
You may request to view the information cbagi holds about you at any time.
7.2 Right to Correct Information
If there is any error in your information, you may request a correction. This can be done through account settings or via the support team.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Withdraw from Promotional Communication
You may request to stop receiving promotional emails or notifications at any time. Do this through account settings or by contacting our support team.
7.5 Right to Data Portability
You may request to receive your information in a structured format.
Privacy of Minors
cbagi's services are for persons aged 21 and above only. We do not knowingly collect information from minors.
Age verification is required during registration. If a person registers with a false age, their account will be closed and all information will be deleted.
If you are aware that a minor is using our platform, please contact us.
Third-Party Services and Links
cbagi's platform may contain content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These third-party providers have their own privacy policies that are outside our control.
The privacy policies of payment processors (bKash, Nagad, Rocket) will apply. Only the information necessary to complete your transaction will be shared with them.
International Data Transfers
cbagi's servers may be located in various places. Your information may be processed or stored outside Bangladesh. In such cases we ensure that international data protection standards are followed.
Appropriate security measures are always maintained during data transfers and the protection of your information is not reduced in any way.
Policy Changes
cbagi may update this privacy policy from time to time. For any significant changes, we will:
- Display a prominent notice on the website.
- Notify registered members by email.
- Update the "Last Updated" date at the top of the page.
If you continue using our services after changes are made, you will be considered to have agreed to the updated policy. We recommend reviewing this policy regularly.
Complaints and Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.
Live Chat
Use our website's live chat for support in Bengali 24/7. The fastest way to get a response.
[email protected] — email us for privacy-related requests and complaints.